Delivery Policy
Effective Date: December 31, 2024
At Elitehato.net, we are dedicated to providing a seamless delivery experience for our customers. This Delivery Policy outlines the terms and procedures associated with shipping and delivery for orders placed on our website. By making a purchase, you agree to the terms described in this policy.
1. Shipping Methods and Partners
Elitehato.net partners with reliable shipping providers to ensure timely and secure delivery of your orders. Available shipping options may include standard, express, and international shipping. During checkout, you will be presented with the applicable shipping methods and costs based on your location.
2. Shipping Timeframes
The estimated delivery time is provided during checkout and depends on your location and the shipping method selected. Typical timeframes include:
- Standard Shipping: 5–10 business days
- Express Shipping: 2–5 business days
- International Shipping: 10–20 business days
Please note that delivery times are estimates and may vary due to unforeseen circumstances such as weather delays, customs processing, or carrier issues.
3. Shipping Costs
Shipping fees are calculated based on the weight, dimensions, and destination of your order. These charges will be displayed at checkout before you confirm your purchase. Occasionally, we may offer free shipping promotions on qualifying orders.
4. Order Processing Time
Orders are typically processed within 1–2 business days of purchase. Processing includes payment verification, order preparation, and handover to the shipping carrier. Orders placed on weekends or holidays will begin processing on the next business day.
5. Tracking Your Order
Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your delivery through the carrier’s website.
6. Delivery Address
It is the customer’s responsibility to provide a complete and accurate delivery address. Elitehato.net is not liable for lost or delayed deliveries caused by incorrect or incomplete addresses.
7. Failed Deliveries and Returns
If a delivery attempt is unsuccessful due to incorrect information or the recipient being unavailable, the shipping carrier may return the package to us. In such cases, the customer will be responsible for additional shipping costs to resend the order.
8. Damaged or Missing Items
If your package arrives damaged or items are missing, please contact us within 7 days of delivery. Provide detailed information and photos of the damaged package for prompt resolution.
9. International Orders
For international orders, customers are responsible for any customs duties, taxes, or fees imposed by their country’s customs office. These charges are not included in the shipping cost.
10. Policy Updates
Elitehato.net reserves the right to modify this Delivery Policy at any time. Updates will be posted on this page with the updated effective date.
Contact Information
For any questions about our Delivery Policy, please contact us:
- Street: 134 Woolsey Ct, Pennington, New Jersey (NJ)
- Phone: (609) 737-9344
- Email: [email protected]