Refund and Returns Policy
Effective Date: December 31, 2024
At Elitehato.net, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, this Refund and Returns Policy outlines your options for seeking a return, exchange, or refund. By shopping with us, you agree to the terms stated here.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused, in its original packaging, and in the same condition you received it.
- A return request must be initiated within 30 days of the purchase date.
- Certain products, such as perishable goods, custom-made items, or final sale items, are not eligible for returns.
2. Return Process
To initiate a return, follow these steps:
- Contact our customer service team at [email protected] or (609) 737-9344.
- Provide your order number and a brief explanation of the reason for the return.
- Ship the item to the return address provided by our team.
3. Refund Process
Refunds will be processed once the returned item is received and inspected. Refunds are issued to the original payment method. Depending on your bank or payment provider, refunds may take 5–10 business days to appear in your account.
4. Exchanges
If you need to exchange an item for a different size, color, or model, contact us within 30 days of receiving your purchase. Exchanges are subject to availability.
5. Non-Refundable Items
The following items cannot be refunded or returned:
- Gift cards and store credit.
- Downloadable software or digital products.
- Any item that is not in its original condition, is damaged, or has missing parts for reasons not due to our error.
6. Shipping Costs
Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure your return is received.
7. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of delivery. Provide photos and a detailed description for expedited assistance.
8. Policy Updates
We reserve the right to modify this Refund and Returns Policy at any time. Changes will be posted on this page with the updated effective date.
Contact Information
If you have any questions about our Refund and Returns Policy, please contact us:
- Street: 134 Woolsey Ct, Pennington, New Jersey (NJ)
- Phone: (609) 737-9344
- Email: [email protected]